Fulfil · 2 days ago
ERP Implementation Specialist
Miami, FL
Full-time
Onsite
Senior Level
$120K/yr - $140K/yr
5+ years expFulfil is a modern ERP for commerce, designed to empower eCommerce brands by streamlining complex operations. The Implementation Specialist will lead high-complexity ERP launches, mentor team members, and ensure successful project outcomes.
E-CommerceEnterprise Resource Planning (ERP)RetailSaaS
Hiring Manager
Rajen Sanghvi
Responsibilities
Lead large, multi-workstream ERP implementations from discovery through go-live and stabilization
Own multiple concurrent projects while prioritizing risk across a portfolio
Act as escalation owner when implementations become blocked, ambiguous, or off track
Define and maintain execution plans as the source of truth for scope, sequencing, risks, and tradeoffs
Make judgment calls that balance speed, correctness, and long-term scalability
Identify recurring failure modes and drive structural fixes rather than one-off workarounds
Perform fit-gap analysis and design scalable Fulfil solutions grounded in real operational constraints
Translate messy, real-world operations into clean system architecture and execution paths
Serve as the owner that merchants and internal teams rely on for clarity and direction
Set expectations early, surface risks clearly, and say hard things before they become launch blockers
Step into struggling projects and stabilize them to a successful outcome
Mentor Implementation Associates and newer Specialists through live project work
Model strong judgment, ownership, and decision-making under pressure
Codify learnings into playbooks, templates, and guardrails that improve future implementations
Work closely with Sales, Engineering, and Merchant Success on complex deals and handoffs
Provide structured feedback based on repeated merchant pain points and implementation realities
Support high-risk accounts and executive escalations when needed
Travel to merchant locations for complex cutovers, workshops, and go-lives
Lead on-site execution with confidence and authority
Represent Fulfil as a trusted operator and not just a software vendor
Qualification
Required
5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments
Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches
Proven ability to own outcomes across several concurrent projects
Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect
Comfortable being the most accountable person in the room when things go sideways
Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams
High ownership with low ego and a willingness to step in wherever needed
Comfortable giving and receiving direct feedback
Willing to travel and work on-site when it materially improves outcomes
Preferred
Have led ERP implementations involving native accounting or financial modules
Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations
Have mentored teammates in prior roles
Company
Fulfil
Fulfil.IO is a comprehensive ERP and WMS for DTC brands
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sharoon Thomas
CEO & Co-Founder
Rituparna Panda
Co-Founder
Recent News
2024-04-03
2023-02-28
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