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RxBenefits, Inc. · 5 days ago

Manager, Service Desk & Endpoint Management

United States

Full-time

Remote

Senior Level, Lead/Staff

$103K/yr - $110K/yr

10+ years exp

RxBenefits, Inc. is seeking a Manager for their Service Desk and Endpoint Management team. This role is responsible for leading technical support operations, managing support teams, and overseeing endpoint security while driving continuous improvement in IT support processes.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Develop and execute IT support and automation strategies that support the organization's long-term goals

Establish and cultivate technology partnerships, collaborate with business units to identify technology needs and deliver tailored solutions

Regularly report on IT performance, and project status to senior management

Manage first and second level support incidents and escalate the rest to senior resources

Manage hardware/software deployments, procurement, and licensing

Maintain asset records of hardware/software

Work with other IT teams to streamline support efforts and increase level zero solvable solutions

Provide excellent customer service to all users both internal and external

Oversee endpoint device lifecycle including imaging, deployment, patching, and asset tracking

Manage endpoint security tools (e.g., Microsoft Endpoint Manager, InTune, Tanium, Jamf) and ensure compliance with security baselines

Lead initiatives to standardize desktop configurations across Windows and macOS environments

Monitor and respond to endpoint-related security incidents and vulnerabilities

Collaborate with business units to identify technology needs and deliver tailored solutions

Regularly report on IT performance, service metrics, and project status to senior leadership

Drive continual process improvement across support and onboarding workflows

Recruit, train, and mentor service desk and endpoint support staff

Conduct performance evaluations and provide coaching for improvement

Foster a culture of accountability, collaboration, and technical excellence

Qualification

Service Desk LeadershipEndpoint ManagementMS OfficeService Desk Ticketing SystemsProblem-solvingTeam DevelopmentCommunication SkillsInterpersonal Skills

Required

At least ten (10) years' experience in a service desk or PC support related position

At least five (5) years' experience as a manager

Strong problem-solving skills

Excellent written and verbal communication skills

Strong interpersonal skills and ability to interact with people on all levels

Required experience with MS Office including Outlook, Windows 11, Phone systems, iPhones, PC imaging and deployment, Printers, etc

Familiarity with endpoint management and MDM tools (e.g., Microsoft Endpoint Manager, Tanium, InTune, Jamf)

Experience with service desk ticketing systems (Jira, Service Now, etc.)

Preferred

Bachelors' Degree

Benefits

Remote first work environment

Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

Additional buy-up options for Short- and Long-Term Disability and Life Insurance

401(k) with an employer match up to 3.5% available after 60 days

Community Service Day to give back and support what you love in your community

10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work

Tuition Reimbursement for accredited degree programs

Paid New Parent Leave that can be used for adoption or birth

Pet insurance to protect your furbabies

A robust mental health benefit and EAP service through Spring Health to support you when you need it most

Company

RxBenefits, Inc.

RxBenefits is a health and wellness company that provides pharmacy benefits and administration services.

Founded in 1995

Birmingham, Alabama, USA

1001-5000 employees

http://rxbenefits.com

H1B Sponsorship

RxBenefits, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)