Ipsos in US · 19 hours ago
Market Research Manager, Customer Experience
Troy, MI
Full-time
Hybrid
Entry, Mid Level
$77K/yr - $82K/yr
2+ years expIpsos is one of the world’s largest research companies, and they are seeking a Market Research Manager to be part of the Customer Experience team. The successful candidate will manage and analyze research projects, generate new business, and build long-term client relationships.
Health CareMarket Research
Responsibilities
Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports
Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
Build and maintain relationships with key clients by responding to queries and providing updates per client requests
Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle
Qualification
Required
Completed Bachelor's Degree in related field, master's level education an asset
2-3 years of market research experience; customer experience research an asset
Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
Data savvy with a strong attention to detail and accuracy
Basic knowledge of SPSS and/or other quantitative reporting tools highly desirable
Prior experience using Customer Experience Management (CXM) tech platforms (e.g., Qualtrics, Medallia, InMoment) highly desirable
Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
Thrives within a team environment
Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
Benefits
Career Development
Generous PTO
Healthcare plans
Wellness benefits
Flexible workplace policy
Strong collaborative culture
Company
Ipsos in US
In our world of rapid change, the need for reliable information to make confident decisions has never been greater.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-11-11Acquired
Leadership Team
Alice Wang
Chief Financial Officer
Jaime Mellen
COO - US Automotive & Mobility Development
Recent News
Canadian News Wire
2022-12-06
2022-05-22
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