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BDA, LLC · 1 day ago

Client Service Coordinator / Sales Account Coordinator

New York, NY

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $70K/yr

2+ years exp

BDA, LLC is a leading global Merchandise Agency known for its entrepreneurial spirit and ambitious team. The Client Services Coordinator plays a vital role in supporting global Account Managers by managing product sourcing, order processing, and delivery tracking for international clients, ensuring high service levels and profitability.

AdvertisingBrand MarketingSporting Goods

Responsibilities

Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions

Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives

Prepare and manage sales proposals, quotations, and cost analysis reports

Process and track global orders from initial request to final delivery, ensuring all details are accurate

Liaise with regional and international vendors to negotiate pricing, timelines, and product quality

Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges

Maintain order status reports, sales records, and inventory tracking for multiple markets

Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency

Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback

Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution

Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues

Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts

Qualification

Sales coordinationAccount managementVendor negotiationProject managementMicrosoft SuiteSalesforceOracle EBSAnalytical skillsCustomer serviceAttention to detailCommunication skillsCollaborationProblem-solvingCreativity

Required

2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries

Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions

Strong analytical and organizational skills with high attention to detail

Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred

Proficient in creating reports and presentations

Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently

Knowledge of branded merchandise, promotional products, or supply chain management is an advantage

Preferred

Experience in customer service, vendor negotiation, or procurement is a plus

Bachelor's degree in business, Marketing, or a related field preferred but not required

Benefits

Robust PTO

Vacation

A paid volunteer day

Holidays and summer Fridays

Medical, dental, vision, life, and AD&D insurance

401k

Tuition reimbursement

Mental health and financial wellness programs

Professional development opportunities including tuition reimbursement

Company

BDA, LLC

Glassdoor3.3

Bensussen Deutsch & Associates, LLC (BDA) is a global Merchandise Agency™ providing customized marketing, branded merchandise, e-commerce, and fulfillment solutions for iconic sports organizations, entertainment properties and Fortune 1000 enterprises.

Founded in 1984

Woodinville, Washington, USA

1001-5000 employees