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Sun Communities & Sun Outdoors · 1 day ago

RV Resort General Manager

Casa Grande, AZ, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Sun Communities & Sun Outdoors is an industry-leading organization focused on resort operations. The RV Resort General Manager is responsible for the overall management of the resort, ensuring profitability and high levels of customer service while overseeing administrative activities, marketing, and guest relations.

Real Estate

Responsibilities

Ensures guests & residents receive the highest levels of customer service consistent with Sun’s Customer Service philosophy (Essential)

Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts (Essential)

Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)

Handles emergencies that may arise onsite, adhering to standard operating procedures (Essential)

Resolves resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)

Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures

Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline

Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards report to Main Office

Inspects & recommends purchase & renovation of used/repossessed homes

Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections

Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies

Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis

Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins

Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards

Reports any deficiencies which would adversely affect the operation of the resort to the RVP

Enforces resort rules & regulations

Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs

Reviews monthly property accounting reports & compiles reports for the Accounting team

Selects, supervises & reviews contractual services

Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests

Qualification

Property management experienceSupervisory experienceSalesLeasing experienceYardiRMSFair housing lawsBasic computer proficiencyNegotiation skillsThrive in fast-paced environment

Required

High School Diploma or GED

2 years in property management/resort experience, including 3 years of supervisory experience

General knowledge of maintenance

Solid negotiation skills

Ability to thrive in a fast-paced environment

Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law

Basic computer proficiency, including email, the internet and Microsoft Office Suite

Flexibility to respond to resort needs during non-business hours

Ability to live on-site within the resort (housing provided), if applicable

Preferred

Bachelor's Degree

1 year in previous sales and leasing experience

6 months in experience using Yardi and/or RMS

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental Plan

Vision Plan

Voluntary Health and Dependent Care Reimbursement Accounts

Life and Accidental Death and Dismemberment Insurance

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education