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Saks Global · 1 day ago

Client Development Manager

SF_0673_RALEIGH FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Saks Global is a company focused on redefining the luxury retail experience, and they are seeking a Manager, Client Development to drive sales and develop the skills of their Style Advisors. The role involves coaching, onboarding, and performance management to enhance client relationships and achieve sales goals.

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Responsibilities

Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals

Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results

Maximize every appointment with a client to address their fashion needs and those of the client's network

Inform clients of in-store events to enhance their experience of Saks and increase engagement

Diagnose client spend and identify opportunities to increase engagement and wallet share

Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking

Ad hoc responsibilities as needed

Manager, Client Development coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of:

Building their personal brand as a fashion authority through proactive marketing and outreach

Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base

Using multiple channels of technology to strengthen existing relationships and drive new client acquisition

Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences

Using technology to deliver 24/7 service

Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

Is a management leader on the floor to help resolve client issues and support the general running of the selling floor

Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed

Qualification

Client relationship managementSales coachingTeam leadershipManagement experienceTechnology proficiencyCritical thinkingProblem-solvingFlexibilityCommunication skills