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Otsuka Pharmaceutical Companies (U.S.) · 1 day ago

Senior Customer Support Specialist

United States

Full-time

Remote

Mid, Senior Level

$64K/yr - $86K/yr

3+ years exp

Recor Medical is pioneering Ultrasound Renal Denervation (uRDN) therapy to treat hypertension. The Senior Customer Support Specialist plays a critical role in delivering exceptional customer service by managing the customer support inbox, processing orders, and ensuring smooth communication with internal and external customers.

Health CareMedical

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Triaging the customer support inbox, ensuring prompt reply to customer queries via email, live chat, and phone

Immediately escalating serious complaints or issues to management

Complete ownership of Field Inventory management

Processing customer orders accurately and efficiently

Maintain and update data in CRM and ERP systems

Answering incoming calls via the CS call queue

Coordinate Vendor onboarding for new customers

Liaising with colleagues or managers to find the best solutions to customers’ issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

Maintaining a polite, helpful, and professional manner at all times

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Familiarizing yourself with new products and services as they are introduced

Attending workshops and meetings as required

Providing training to new customer service agents

Respecting client confidentiality at all times

Qualification

Medical Device Customer ServiceField Inventory ManagementQAD ERP SystemNetSuite ERP SystemSalesforceSDFC Service CloudProblem SolvingCommunication SkillsOrganizational SkillsAttention to Detail

Required

3-5 years Medical Device Customer Service Experience with increased responsibility Required

1-3 years field inventory management experience

Self-Starter with strong problem solving abilities

Able to lead with a quality of listening that includes diplomatic verbal and written communication skills

An organized individual, able to work in a fast-paced environment and comfortable with managing multiple tasks through prioritization

Attention to detail; data entry accuracy

Demonstrate best in class etiquette in all forms of communication

Preferred

Knowledge of QAD or NetSuite ERP system reccommended

Knowledge of Salesforce and SDFC Service Cloud preferred

Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred

Company

Otsuka Pharmaceutical Companies (U.S.)

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There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc.

Founded in 1989

Rockville, Maryland, USA

1001-5000 employees

https://www.otsuka-us.com

H1B Sponsorship

Otsuka Pharmaceutical Companies (U.S.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (6)

2023 (11)

2022 (5)

2021 (9)

2020 (13)