End-to-End Experience Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Medica · 4 hours ago

End-to-End Experience Manager

positionHopkins, MN
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$115K/yr - $157K/yr
date7+ years exp

Medica is a nonprofit health plan that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. The End-to-End Experience Manager plays a key role in owning the consumer experience by developing strategies and driving execution across teams to improve experience initiatives.

Health CareMedical
badNo H1Bnote

Responsibilities

Synthesize insights and lead human-centered design exercises to deepen understanding of the experiences our audiences have with us, supporting solution ideation and prioritization
Engage with Journey Mapping and Experience Analysts to leverage their insights in addressing consumer needs, and continuously refresh and refine roadmaps and action plans based on identified opportunities
Develop strategies and business cases to improve the end-to-end consumer experience based on consumer insights, market trends, and business objectives
Maintain a roadmap of prioritized improvements and drive steady progress across teams
Regularly report on the consumer experience improvements roadmap and action plans
Engage with Voice of Customer/Customer Insights to capture insights, monitor KPIs, and track progress toward improving consumer experience
Monitor KPIs across the end-to-end journey for continuous improvement. Socialize results and opportunity areas, and hold teams accountable for measurable progress
Maintain journey maps to reflect implemented enhancements and act as the source of truth for consumer journeys by line of business

Qualification

Customer experience managementJourney mappingBusiness case developmentHealth care industry experienceCross-functional collaborationAnalytical skillsInfluencing skillsStrategic thinkingCommunication skillsPresentation skillsFast-paced environment adaptability

Required

Bachelor's degree in business, Operations, Marketing, Design, or related field
7 years of work experience beyond degree
Demonstrated ability to lead cross-functional groups through ideation and execution
Demonstrated experience building business cases, maintaining and making measurable progress on roadmaps
Strong analytical and strategic thinking skills
Expert communication and presentation skills
Demonstrated ability to influence and align senior leaders and cross-functional teams
Ability to operate effectively in a fast-paced, deadline-driven environment

Preferred

Experience in health insurance/health care industry
3+ years in customer experience, journey management, or related field

Benefits

Competitive medical
Dental
Vision
PTO
Holidays
Paid volunteer time off
401K contributions
Caregiver services
Many other benefits to support our employees

Company

Medica

twittertwittertwitter
Glassdoor3.5
company-logo
Medica is a company that provides health coverage to meet customers needs for health plan.
dateFounded in 1975
location
Minnetonka, Minnesota, USA
people-size1001-5000 employees
web-link
https://www.medica.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
John Naylor
President and CEO
linkedin
leader-logo
Jeni Alm
Vice President, Provider Partnerships and Solutions
linkedin

Recent News

Insurance News in the United States
Medica agreed to acquire selected contracts from UCare
2025-12-13
Star Tribune
Opinion | UCare’s collapse isn’t a surprise
2025-11-24
Morningstar.com
Medica and UCare Announce Agreement That Will Preserve Health Coverage in Minnesota
2025-11-18
Company data provided by crunchbase