LingaTech ยท 17 hours ago
Artificial Intelligence Engineer
Harrisburg, PA
Contract
Hybrid
Senior Level
5+ years expLingaTech is focused on enhancing back-office contact center operations through intelligent automation. The Artificial Intelligence Engineer will design, build, and optimize AI-driven solutions while collaborating with technical and business stakeholders to improve efficiency and customer satisfaction.
Information TechnologySoftwareWeb Development
Responsibilities
Design and implement AI solutions for contact centers, including voice and chat virtual assistants, intelligent routing, and sentiment-aware, human-centered support
Develop, train, and maintain NLP models to analyze customer interactions across voice, chat, email, and social media channels
Collaborate with customer service, IT, and data teams to identify automation opportunities and improve engagement outcomes
Integrate AI capabilities with enterprise systems, including CRM platforms, websites, and mobile applications
Monitor, tune, and optimize AI and ML models to ensure accuracy, performance, and positive customer experiences
Apply machine learning techniques to predict customer needs, personalize interactions, and reduce overall contact volumes
Research and evaluate emerging AI technologies and industry trends to continuously enhance contact center capabilities
Produce comprehensive technical and functional documentation, including designs, diagrams, test plans, scripts, impact analyses, and best-practice guidance, following established standards and templates
Build and maintain strong working relationships with technology teams, business owners, project sponsors, vendors, and key stakeholders
Lead and actively participate in project team activities supporting enterprise system initiatives
Work independently to manage assigned tasks and deliverables with minimal supervision
Adhere to all organizational standards, policies, and procedures
Utilize a variety of software tools and technologies to perform job responsibilities
Perform additional related duties as required to support the role and organizational objectives
Qualification
Required
5+ years of experience in AI and Machine Learning (ML) development, preferably within retail or customer service environments
Strong programming expertise in Python with hands-on experience using ML frameworks such as TensorFlow and PyTorch
Demonstrated proficiency with Natural Language Processing (NLP) tools and libraries, including spaCy, Hugging Face, and NLTK
Hands-on experience designing and building voice bots and chatbots using Microsoft Dynamics Contact Center solutions, Copilot Studio, and Azure AI services
Experience deploying and supporting AI/ML models in production environments on Azure cloud platforms
Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or a related field
Preferred
Experience with voice AI technologies, including speech-to-text and conversational AI solutions
Knowledge of customer journey analytics and personalization engines
Understanding of omnichannel retail strategies and customer behavior
Experience with real-time data processing and streaming platforms such as Kafka and Spark
Familiarity with additional contact center platforms and tools, including Zendesk, Salesforce Service Cloud, and Amazon Connect
Company
LingaTech
LingaTech offers data analytics, web development, software development, and security services.
51-200 employees
H1B Sponsorship
LingaTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Kathir Ramalingam
President and CEO
Brian Kapp
Chief Technology Officer
Company data provided by crunchbase