UT Southwestern Medical Center · 1 day ago
Access Services Representative I – CPAS
5323 Harry Hines Blvd5323 Harry Hines Blvd
Full-time
Onsite
New Grad, Entry LevelUT Southwestern Medical Center is a healthcare institution seeking an Access Services Representative I – CPAS. The role involves providing exemplary customer service in a contact center environment, facilitating patient appointment scheduling, and managing patient information and communications.
Health CareHospitalMedical
Responsibilities
Supports at least one clinic or service line as a first point of contact by answering inbound calls and/or making outbound calls according to established guidelines
Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients' families, physicians, physicians' office staff, nursing units, care management, ancillary departments, and insurance companies
Schedules patient appointments based on clinical protocols regarding services provided in the designated clinical area with a high degree of accuracy
Completes detailed and accurate patient demographic and insurance information in the electronic medical record (EMR) system regarding the purpose for the appointment request/clinic visit, symptoms or diagnosis, and selects the appropriate insurance plans and payors
Follows Managed Care Office guidelines to verify insurances that are currently accepted and provides resources for patients regarding their insurance coverage
Serves as a liaison for the patient and works closely with physician offices to obtain referrals for the patient
Partners with and escalates to Referral Nurse Team as a resource to ensure patients receive the right level of care at the appropriate time
Documents and routes patient communications appropriately, including escalating calls according to established guidelines, and directing calls to other departments, as needed
Collects clinic specific medical records needed for all specialty clinic appointments
Faxes release of information request on patient's behalf
Sorts received medical records by external record type and scans medical records into the EMR
Accurately transcribes external referrals, patient demographics, and clinical information into electronic medical record (EMR) system
Answers questions regarding specialty programs and clinics, promotes UT Southwestern services to callers, and mails pamphlets and other materials to patients
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent
Proficient knowledge of computers, office equipment and other administrative tasks including typing and data entry skills
Professional and respectful telephone etiquette and the ability to communicate effectively with various levels of internal and external contacts
Ability to work with confidential information on a daily basis and to comply with HIPAA requirements to ensure patient privacy
Ability to research information using available resources to answer questions and resolve issues in an accurate and timely manner
Interpersonal and teamwork skills to contribute to departmental and organizational objectives
Adherence to all University policies, procedures, and standards
Initiative to improve productivity and quality of work, including meeting mandatory training and continuing education requirements
Ability to plan and organize tasks in a logical and efficient manner
Adaptability and flexibility to react positively to changes in the work environment
Preferred
Associate's Degree in a related field or Bachelor's Degree in a related field
Relevant experience in a healthcare and/or contact center
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
Founded in 1943
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
2025-12-26
Medical Xpress - latest medical and health news stories
2025-12-24
Company data provided by crunchbase