International Software Systems, Inc. ยท 17 hours ago
Systems Administrator
Greenbelt, MD
Full-time
Onsite
Entry, Mid Level
1+ years expInternational Software Systems, Inc. is looking for a Systems Administrator responsible for troubleshooting and resolving hardware, software, and network issues. The role requires strong customer service skills and attention to detail while managing user accounts in Microsoft 365 and Active Directory.
AppsProject ManagementSoftwareWeb Development
Hiring Manager
Usman Muhammad
Responsibilities
Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system
Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals
Provide support for Windows and macOS operating systems, Microsoft 365 applications, Teams, and SharePoint
Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords
Manage Active Directory accounts, security groups, and access permissions
Set up and configure new user workstations, software, and peripheral equipment
Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations
Maintain accurate documentation of issues and resolutions in the IT ticketing system
Escalate complex or recurring issues to higher-level technical staff as needed
Perform regular system maintenance, updates, and security checks
Support onboarding and offboarding activities, ensuring proper IT access and asset management
Follow established IT policies and procedures to ensure system security and compliance
Contribute to internal knowledge base articles and end-user training materials
Qualification
Required
1 to 4 years of experience in IT support, service desk, or related technical role
Working knowledge of Microsoft 365 administration and account management
Familiarity with Active Directory, Exchange Online, and Teams
Experience supporting Windows operating systems and Microsoft Office applications
Understanding of basic networking concepts such as DNS, DHCP, and VPN
Strong communication and problem-solving skills with a focus on customer service
Ability to prioritize and manage multiple requests in a busy environment
Company
International Software Systems, Inc.
International Software Systems, Inc. (ISSI) stands as a prominent IT services provider in Greenbelt, Maryland.
51-200 employees
H1B Sponsorship
International Software Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (59)
2023 (37)
2022 (23)
2021 (22)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Bhaskar Ganti
President and CEO
Recent News
Maryland Daily Record
2025-02-13
Company data provided by crunchbase