Technical Support Representative jobs in United States
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CVS Health · 1 day ago

Technical Support Representative

positionTrenton, NJ
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$17/hr - $34.15/hr
date0+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through various channels. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees, focusing on diagnosing and resolving issues related to hardware and software systems.

Health CareMedicalPharmaceuticalRetailSales
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H1B Sponsor Likelynote

Responsibilities

Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Effectively manage call workload
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
The full-time employee will work 5 days a week and must be able to work one weekend shift a week

Qualification

Technical support experienceCall center experienceComputer hardware knowledgeSoftware applications knowledgeCustomer service skills

Required

6 months of technical and/or call center experience
High School Diploma or GED required or 2 years equivalent experience

Preferred

Experience in a help desk/call center environment providing technical support in a retail environment
Experience using computer hardware and software applications

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Company

CVS Health

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CVS Health is a health solutions company that provides an integrated healthcare services to its members.
dateFounded in 1963
location
Woonsocket, Rhode Island, USA
people-size10001+ employees
web-link
https://www.cvshealth.com/

H1B Sponsorship

CVS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$4B
Key Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity

Leadership Team

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David Joyner
President and CEO
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Chandra McMahon
SVP & CISO
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Recent News

Digital Commerce 360
CVS Health details AI-driven digital strategy
2026-01-07
CVS Health
CVS Weight Management program improves health outcomes while also lowering costs
2026-01-07
CVS Health
Keeping prescription medications affordable for CVS Caremark members
2026-01-07
Company data provided by crunchbase