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Jobber · 2 weeks ago

Customer Service Representative

positionCanada
timeFull-time
remoteRemote
seniorityEntry Level
money$50K/yr - $68K/yr
date1+ years exp
Jobber is a company dedicated to empowering small businesses, particularly in the home service sector. They are seeking a Customer Service Representative to join their Customer Success department, where the role will focus on providing exceptional support to users through various communication channels, ensuring a high level of customer satisfaction and engagement.
Enterprise SoftwareSaaSAppsMobileSmall and Medium BusinessesTask Management
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Culture & Values

Responsibilities

Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email
Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow
Maintain high channel productivity across our different mediums
Be a liaison for customer feedback to product and technical teams
Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions

Qualification

Contact centre experienceProblem solvingVerbal communicationTechnology proficiencyWritten communicationEmpathyCuriosityResilienceReliability

Required

Be agile and adaptable to solve problems quickly
Be empathetic to our customers' journeys
Be clear and effective in interactions with our customers over the phone
Be able to craft professional and empathetic responses to customer inquiries via email and chat
Be curious
Be incredibly reliable for our customers and the rest of the success team
Be resilient in the face of adversity
Be confident with technology
Touch type to help you get through high-volume chats
Be very comfortable navigating cloud-based software

Preferred

Have 1 year of contact centre experience, preferred

Benefits

Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated Talent Development team and access to coaching, learning, and leadership programs

Company

Jobber

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Glassdoor3.9
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Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
dateFounded in 2011
location
Edmonton, Alberta, CAN
people-size501-1000 employees
web-link
https://getjobber.com

Funding

Current Stage
Late Stage
Total Funding
$183.46M
Key Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M

Leadership Team

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Sam Pillar
Founder & CEO
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Forrest Zeisler
Co-Founder and CTO
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Recent News

PR Newswire
Two Builders Who Broke the Rules Headline Jobber Summit 2026: Netflix Co-Founder Marc Randolph and 1-800-GOT-JUNK? Founder Brian Scudamore
2026-01-07
Canada NewsWire
Jobber Brings Fast Access to Capital to Canadian Home Service Businesses
2025-12-15
Tech Funding News
Exclusive: Cactus lands $7M to automate home service calls and bookings with AI — TFN
2025-11-05
Company data provided by crunchbase