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Moxie Pest Control · 1 day ago

Account Care Expert

Irving, TX, US

Full-time

Onsite

New Grad, Entry Level

$0/hr - $21.63/hr

Moxie Pest Control is a fast-growing, customer-focused team seeking an Account Care Expert. In this role, you will assist customers, resolve issues, and enhance their overall experience with the company.

CommercialCustomer ServiceFacilities Support Services

Responsibilities

Be on the front lines, answering calls and helping customers with their account status

Manage and resolve customer concerns efficiently and professionally

Work with multiple departments to provide seamless customer support

Respond to customer inquiries via SMS, email, and voicemail

Support your teammates to create an exceptional customer experience

Handle accounts pending closure and ensure positive resolutions

Contribute to an awesome, customer-focused company culture

Qualification

Problem-solverCustomer-first mindsetCommunication skillsTeam playerTech-savvyCustomer service experienceSales & retention experience

Required

Customer-first mindset – You care about creating positive experiences

Strong communication skills – You can talk to anyone, anytime

Problem-solver – You find solutions and take action

Team player – You love working with others and lifting up the team

Tech-savvy – You can quickly learn new software (Google Suite & PestRoutes CRM)

Preferred

Experience in customer service? Awesome! (Call center, hospitality, service industry, or automotive experience preferred but not required)

Sales & retention experience? Even better! If you've worked in a role where you've helped retain customers or closed deals, we'd love to see what you bring to the table!