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81 North · 1 week ago

Account Manager – B2B Digital Marketing (AI-Forward Client Success)

United States

Full-time

Remote

Mid Level

$65K/yr - $75K/yr

3+ years exp

81 North is a B2B digital marketing agency focused on building an AI-augmented operating model. They are seeking an AI-Forward Account Manager to manage client relationships, ensure delivery excellence, and translate marketing activity into actionable insights.

Staffing & Recruiting

Hiring Manager

Michael Goldstein

Responsibilities

Own a portfolio of B2B client accounts; manage client communication, expectations, and satisfaction; translate marketing activity into outcomes and recommendations; coordinate work across strategy, production, and development teams; proactively identify risks, bottlenecks, and growth opportunities; prepare client updates, recaps, and performance narratives; ensure clients feel informed and confident, even when results are still forming

AI is a required part of this role. The Account Manager will use AI tools to summarize meetings and email threads, draft client recap emails and status updates (reviewed before sending), convert project or task activity into client-ready summaries, prepare QBR outlines and performance narratives, identify trends, risks, and gaps across accounts, and reduce manual reporting and repetitive administrative work

Qualification

Account managementAI tools proficiencyB2B digital marketingProject management toolsCRM platformsCommunication skillsAttention to detailHigh ownership mindset