The Lodge at Torrey Pines · 2 days ago
General Manager - Hotel
SD Metro Area
Full-time
Onsite
Director/Executive
$250K/yr - $300K/yr
15+ years expThe Lodge at Torrey Pines is a AAA Five Diamond rated resort overlooking the Torrey Pines Golf Course. The General Manager will oversee hotel operations, ensuring exceptional guest experiences while maximizing revenue and maintaining five-diamond service standards.
Hospitality
Responsibilities
Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors
Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards
Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations
Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards
Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns
Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement
Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first
Lead with an employee-centric mindset that values our associates
Create a positive work environment
Hire top-notch associates
Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation
Ensure training and development programs are supported and executed
Incorporate five-diamond service standards into the property’s culture and training
Ensure a safe working environment for guests and associates
Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company
Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported
Ensure compliance with company policies and legal requirements for all employees
Support and motivate the Sales, Catering, and Revenue teams
Work with revenue management and implement necessary rate changes to maximize room revenue
Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates
Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization
Ensure hotel operations are functioning within the financial parameters established by the company
Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects
Ensure all accounting and financial policies and procedures are supported and fully maintained at the property
Performs additional duties and responsibilities as directed by the leadership team
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university required
A minimum of fifteen years of experience in hospitality management is required
Technical knowledge of hotel property management, yield management systems, and financial/accounting systems
Experience managing relationships for a high-profile property with outside vendors, entities, government officials, and agencies
Exceptional customer service and interpersonal skills
Significant food and beverage management skills
Strong financial analysis and business intelligence skills
The ability to develop short and long-range property objectives and strategies
Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and boards of directors
Open availability, including weekends, nights, and holidays
Preferred
Hospitality management preferred
Upscale/luxury hotel/resort experience preferred
AAA five-diamond experience preferred
Ability to speak/write Spanish effectively is preferred
Benefits
Discounted Hotel Rooms for you, family, and friends.
Free Employee Parking and/or discounted MTS Pronto Card.
Free Meals & Refreshments during working shift.
Career advancement opportunities!
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!
Company
The Lodge at Torrey Pines
One of San Diego County's finest hotels, The Lodge at Torrey Pines is proud to have received the prestigious AAA Five Diamond Award consecutively every year since 2002.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase