JACK Entertainment · 3 days ago
IT Associate Engineer
Cleveland, OH
Full-time
Onsite
Entry Level
2+ years expJACK Entertainment is seeking an IT Associate Engineer to provide hardware and software support for their I.T. Department. The role involves monitoring and maintaining computer systems and networks to ensure optimal performance and customer service.
Gambling & Casinos
Responsibilities
Coordinate with the help desk team to support to all JACK systems users
Responsible for monitoring service and project support to achieve maximum quality commitment to JACK Clients/Users
Develop, implement, and communicate procedures which insure minimum downtime and prompt recovery of failed computer systems, applications, and data base components which have a direct effect upon customer service to our clients and users
Monitor LAN system performance
Recommend applications and process design changes to appropriate IT management to maximize labor and system resources
Configure, install, and maintain network and product, programs, files and databases
Responsible for the Change Management practices on LAN/Server systems
Develop, document, and implement operating procedures required for PC/Network Support group to meet performance objectives/metrics
Documentation and administrative tasks, as needed, including audits, change control, SOP documentation, purchasing information, etc
Maintain open communications channels with end users and clients
Assist clients in determining computer need and provide equipment descriptions for purchase action and requests
Serve as a vendor contact for issues needing outside resolutions
Continue to train operators on PC/Network troubleshooting techniques
Other duties as assigned
Qualification
Required
Provide hardware and software support on simple to moderately complex operating systems and issues
Responsible for support for the I.T. Department for all process/activities associated with the performance and support of JACK computer workstations, LAN servers, Local Area Networks, and Wide Area Network connectivity in a 24/7 environment
Strong written and verbal communication skills are required
Outstanding guest service to fellow team members, guests, vendors, etc. is expected
Regular attendance is required
On occasion, later hours or weekend time may be required with project deadlines
A neat well-groomed professional appearance is essential at all times
Coordinate with the help desk team to support to all JACK systems users
Responsible for monitoring service and project support to achieve maximum quality commitment to JACK Clients/Users
Develop, implement, and communicate procedures which insure minimum downtime and prompt recovery of failed computer systems, applications, and data base components which have a direct effect upon customer service to our clients and users
Monitor LAN system performance
Recommend applications and process design changes to appropriate IT management to maximize labor and system resources
Configure, install, and maintain network and product, programs, files and databases
Responsible for the Change Management practices on LAN/Server systems
Develop, document, and implement operating procedures required for PC/Network Support group to meet performance objectives/metrics
Documentation and administrative tasks, as needed, including audits, change control, SOP documentation, purchasing information, etc
Maintain open communications channels with end users and clients
Assist clients in determining computer need and provide equipment descriptions for purchase action and requests
Serve as a vendor contact for issues needing outside resolutions
Continue to train operators on PC/Network troubleshooting techniques
Strong personal computing skills required
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Must be able to read, write, speak, and understand English
Minimum two years' experience
Experience providing customer support to computer system users
Must be able to obtain an Ohio Lottery Commission license
Company
JACK Entertainment
JACK Entertainment is the home of JACK Cleveland Casino, JACK Thistledown Racino, and betJACK.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunkeson
Chief Executive Officer
Van Baltz
SVP & Chief Information Officer
Company data provided by crunchbase