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Acunor · 2 days ago

Director, Managed Services (life sciences)

Boston, MA

Full-time

Onsite

Director/Executive

$180K/yr - $190K/yr

Acunor is a company that specializes in managed services for life sciences clients, and they are seeking a Director to oversee these operations. The role involves leadership in service delivery, team management, client engagement, and cross-functional collaboration to ensure high performance and client satisfaction.

AnalyticsCloud ManagementDatabaseInformation TechnologyStaffing Agency

H1B Sponsor Likely

Responsibilities

Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded

Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte

Implement best practices for process efficiency, automation, and quality assurance

Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation

Operational team spans US, nearshore, and offshore personnel

Hire, train, and mentor staff to ensure high performance and career development

Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives

Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges

Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes

Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences

Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services

Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives

Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery

Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes

Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives

Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence

Develop and oversee data analytics strategies to measure service performance and client outcomes

Utilize tools such as JIRA, Time Entry, Smart Sheets, and BI platforms to generate actionable insights and dashboards

Qualification

Pharma/Life sciences backgroundVeevaSalesforceData analyticsJIRAPowerBISmart SheetsClient engagementTeam managementCross-functional collaboration

Required

Must have strong Pharma/Life sciences background