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Wynn Resorts · 1 week ago

Senior Executive Host - Domestic Asian Marketing

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

4+ years exp

Wynn Resorts is a luxury resort and casino company, and they are seeking a Senior Executive Host to develop and coordinate programs for attracting premium and high-limit players. The role involves ensuring guest satisfaction, managing high-limit guest programs, and coordinating special functions to encourage repeat visits.

CasinoGamingHospitalityLifestyleResorts

Hiring Manager

Albert Lee

Responsibilities

Follows all Wynn Las Vegas core values and property and department standards are implemented and applied

Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports

Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department

Delivers and maintains a maximum level of service

Contributes to company-wide communication and best practices

Keeps informed of all new developments within the department

Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations

Monitor existing high-limit guest programs and develop knowledge of customer betting habits, credit situation, and levels of participation to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control

Host high-limit guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits

Award customer complimentary based on gaming action and program guidelines

Coordinate, set up, and confirm guest rooms, meals, and gaming reservations

Assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort

Support organization of special functions (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special event, individual visits, and/or obtain feedback on customer satisfaction

Authorizes credit and complimentary in accordance with guidelines and policies

Works with safety as a priority and follows department and company safety standards

Maintains relevant knowledge of industry through continuing education and training

Performs any other job-related duties as assigned

Qualification

Casino hosting experienceCustomer service skillsLanguage proficiencyMicrosoft Office proficiencyAsian cultureIndependent thinkingProfessional appearanceTime management skillsInterpersonal skillsOrganizational skills

Required

High school degree or equivalent required

A minimum of Four (4) years of previous experience as a casino host

Ability to communicate clearly and effectively in English (both in verbal and written form) in addition to the following languages: Mandarin and/or Cantonese and/or Vietnamese

Possess a clear understanding of Asian culture

Must be flexible regarding schedule with the ability to work varied days and times

Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel

Outstanding customer service and communication skills for telemarketing and greeting guests

Ability to think independently in making real-time decisions to maximize guest service experience

Highly organized, self-motivated and detail oriented

Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions

Effective time management skills and ability to perform multiple tasks simultaneously

Must present well-groomed professional appearance at all times