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AG Living · 4 days ago

Regional Manager

Dallas, TX

Full-time

Onsite

Mid, Senior Level

AG Living is a multifamily real estate company seeking a Regional Manager to oversee operations, financial performance, and regulatory compliance of residential communities. The role involves providing leadership to on-site teams, ensuring properties meet financial goals, and maintaining high occupancy and resident satisfaction.

Property ManagementReal EstateResidential

Responsibilities

Ensure the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments

Develop and manage the operating budget, analyzing financial reports for cost savings and revenue enhancement

Implement and monitor property policies and procedures to maintain high living standards for residents

Work cross-functionally with the Asset Management team to ensure the strategic goals and business plan are achieved. Monthly financial review with ownership and weekly calls

Implement Value Add Business Plan for unit renovations and provide feedback

Work alongside the Accounting Department to ensure successful monthly reporting. Assist and review reclass/accrual and budget variance reporting with community managers and accounting team

Monitor utility usage on the property. Report, discuss and problem-solve with Asset Management

Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis

Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices and resident refunds

Ensure the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio

Review reports for repairs and maintenance and evaluate timely completion of work orders

Ensure make ready turn times being met in compliance with company policy

Oversee compliance with required permits for operating the property, such as pool, elevator, etc

Address tenant concerns promptly and professionally

Implement strategies to enhance tenant satisfaction and retention

Oversee resolution of tenant disputes and conflicts

Collaborate with the marketing team for effective leasing strategies

Monitor market trends and adjust leasing strategies accordingly

Ensure occupancy goals are met through effective marketing efforts

Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the portfolio

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

Consistently review, evaluate, and interpret market conditions and recommend adjusted rental and renewal pricing strategies as needed to drive occupancy and revenue growth

Ensures that web sites and collateral materials are accurate and updated

Ensure compliance with all local, state, and federal regulations, including Fair Housing and Affordable Housing programs

Maintain audit readiness and oversee corrective action plans related to compliance findings

Stay informed about changes in legislation and industry standards, implementing necessary adjustments

Lead and supervise community managers and onsite teams to ensure efficient and effective property operations

Collaborate with the People and Culture Department to manage the employee life cycle, including recruiting, motivating, mentoring, coaching, and performance management

Ensure timely payroll processing and closure by holding community managers accountable to deadlines and timeframes

Assist community managers with team performance management, including implementing corrective coaching and Performance Improvement Plans (PIPs) as needed

Conduct regular performance evaluations and provide constructive feedback to enhance team performance

Foster effective communication and collaboration among property management teams

Understand and adhere to HR policies, guidelines, and the employee handbook, providing guidance to community managers on compliance

Promptly report any workers’ compensation issues and/or employee incidents to the appropriate parties, including the workers’ compensation carrier, management, and human resources

Resident feedback on quality and timeliness of resident services provided

Resident turnover rates

Manage property operations, including inspections, maintenance, and long-range capital improvements planning

Ensure financial responsibilities are met, reviewing budgets, expenses, and investor reports

Cultivate and retain relationships with owners, partners, and executives for the assigned portfolio

Oversee property maintenance, compliance with permits, and utilities usage

Manage property personnel, including hiring, training, and performance evaluations

Monitor marketing activities, providing input on strategies and pricing adjustments

Perform other duties as assigned to support property operations

Qualification

Property ManagementFinancial OversightRegulatory ComplianceTeam DevelopmentMarketing StrategiesTenant RelationsBudget ManagementCommunication SkillsProblem SolvingLeadership