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GradGuard - College Life Protected · 1 day ago

Membership Experience Intern

Phoenix, AZ

Internship

Onsite

Intern

Start in 2026 Spring

GradGuard is the leader in college tuition and renters insurance, serving over 1.7 million students. The Membership Experience Intern will act as the voice of GradGuard, delivering exceptional service to members and supporting the Membership Experience Team.

EducationFinancial ServicesInsuranceInsurTech

Growth Opportunities

Hiring Manager

Leticia Gastelum

Responsibilities

Complete a paid orientation to learn about GradGuard, insurance services, and your role on the Membership Experience Team

Create raving fans for GradGuard by delivering outstanding service to our members via our phone and email ticketing system

Be a solution finder when addressing our members' needs

Attend weekly department meetings to gain exposure to different skills and career paths

Maintain a library of knowledge to address member inquiries

Give direct feedback to management for trending inquiries, content, and any issues that may arise. You are the front-line and we value your insights on how to deliver the best possible experience

Complete special projects to learn about our business

Qualification

Effective communicationAttention to detailsTeam-orientedEmpathyPositive attitudeCollaborationGrowth mindset

Required

Effective communication with strong written and verbal skill sets

A positive and energetic attitude

Team-oriented

Growth mindset and attention to details

Ability to intern 20-32 hours per week in our office in Phoenix, AZ

Benefits

Complete a paid orientation to learn about GradGuard, insurance services, and your role on the Membership Experience Team.

Company

GradGuard - College Life Protected

GradGuard is the leading provider of embedded insurance programs to colleges and universities. It is a sub-organization of NGI Holdings / Next Generation Insurance Group.

Founded in 2009