Apple · 1 day ago
Project Manager, Retail Customer Experience Survey System
Cupertino, California, United States
Full-time
Onsite
Mid Level
$110K/yr - $207K/yr
3+ years expApple is a company that revolutionizes entire industries through innovation and diversity. The role of Project Manager involves contributing to the global customer feedback survey program operations, supporting the survey infrastructure, and collaborating with technical and business partners to enhance customer insights and operational efficiency.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Assist with various stages of the project lifecycle, from planning to successful implementation. Help translate business needs into clear requirements and ensure on-time delivery of project tasks. Take ownership of assigned tasks and contribute to overall project success, including driving accountability with supporting partners
Assist in monitoring and optimizing critical operational systems. Support issue resolution with technical teams, and learn about and help implement new technologies to enhance system design and efficiency
Collaborate effectively with diverse teams and vendor partners, contributing to a culture of accountability, high performance, and continuous improvement
Ensure transparent, helpful, and proactive communication with all partners, tailoring messages effectively, and fostering alignment and collaborative success. Assist in creating and maintaining thorough documentation for system designs, technical specifications, data flows, and operational procedures, to establish clarity, facilitate knowledge transfer, and support long-term maintenance
Qualification
Required
3+ years project management experience, with dedication to continuous improvement and quality
Experience contributing to cross-functional initiatives
Familiarity with both Waterfall and Agile project management methodologies, with experience creating effective project plans with detailed timelines
Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to diverse audiences, influence partners, and foster collaborative relationships
Bachelorʼs Degree or equivalent industry experience
Preferred
Exposure to customer experience and/or retail functions, ideally with multi-channel platforms (e-commerce, in-store, digital platforms)
Familiarity with quantitative market research concepts, especially NPS (Net Promoter Score) or similar customer experience tracking surveys
Experience working in close collaboration with technical teams, including data engineers
Experience with data querying languages (SQL, especially with Snowflake), data visualization tools (such as Tableau, Streamlit), text analytics, and emerging technologies such as large language models and generative AI. Otherwise, must be willing to learn as these are part of daily responsibilities
Ability to create diagrams and documentation describing system relationships (using tools such as Miro, OmniGraffle, Visio)
Relevant certifications in project management, change management, and/or business analysis (such as PMP, PMI, Scrum, Six Sigma) are a plus, but not mandatory
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase