POS360 INC. · 18 hours ago
Client Services Representative
Westlake Village, CA
Full-time
Onsite
Entry Level
1+ years expPOS360, Inc. is a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. The Client Support Representative I provides exceptional customer service by resolving client inquiries and issues promptly, maintaining high client satisfaction, and building positive client relationships.
Computer Software
Hiring Manager
Julie Hodges, MA
Responsibilities
Provide outstanding customer service by promptly and professionally responding to client inquiries and concerns via phone, email, or text
Communicate clearly and responsively with clients across all communication platforms
Collaborate with the Client Services team to efficiently meet client needs
Escalate unresolved issues to the appropriate department or team
Develop a thorough understanding of our products and services to accurately assist clients
Work closely with technical support and system administration teams to troubleshoot and resolve technical issues, ensuring effective problem resolution
Engage with account services, client success, and implementation specialists to comprehensively address client needs
Adhere to and enforce strict compliance with company policies and procedures
Maintain detailed records of customer interactions, documenting inquiries, complaints, comments, and actions taken
Provide feedback to Client Services Leadership on client needs, trends, and recurring issues to aid in continuous improvement
Update and adhere to team KPIs and individual performance goals
Perform additional tasks as assigned by management
Qualification
Required
Minimum 1 year of experience in customer service or a related field
Proficient in Microsoft Office, CRM software, and digital productivity tools like Office 365 and Slack
Excellent communication, analytical, problem-solving, and critical thinking skills
High school diploma or equivalent required; higher education preferred
Proficient in customer service principles and processes, with a focus on meeting client needs
Ability to prioritize tasks based on urgency and solve problems effectively
Capable of working independently with minimal supervision
Detail-oriented, highly organized, and accurate under pressure
Flexible and adaptable to management direction and changes
Proficient in interacting effectively with diverse populations
Familiar with hardware, software, and technology systems pertinent to customer support
Preferred
Experience with Salesforce is a plus
Company
POS360 INC.
POS360’s mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase