Equity LifeStyle Properties, Inc. · 1 day ago
Guest Relations Supervisor
Emigrant Gap, CA
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
2+ years expEquity LifeStyle Properties, Inc. is a company known for its culture of recognition and excellence. They are seeking a Guest Relations Supervisor who will supervise front desk operations, train staff, and ensure exceptional customer service while managing guest inquiries and complaints.
CommunitiesProperty ManagementReal EstateResorts
Responsibilities
Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers
Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities
Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork
Address guest requests, inquiries and complaints in a timely and thorough manner
Ensure adequate staffing and scheduling in accordance with productivity guidelines
Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings
Greet and register incoming members and guests
Distribute information to members and guests upon arrival and respond to questions about park rules and regulations
Maintain the property’s front entrance and ranger station appearance
Record and secure all fees collected at the ranger station
Make reservations and/or cancellations in the company’s point-of-sale system
Provide detailed reservation information to managers as needed
Handle cash and process credit card charges for reservations
Reconcile cash and credit records
Answer telephone and radio calls and relay messages to staff and members
Secure the facilities and amenities
Intervene in resort disturbances and respond to members and guest complaints
Patrol the property to ensure that resort rules and policies are followed
Supervise and train all property rangers
Performs on-call emergency service as required
Performs other duties as assigned
Qualification
Required
High school diploma, or the equivalent
2+ years in a customer service environment and working with a point-of-sale system
2+ years in a supervisory position
Exceptional customer service and problem-solving skills
Strong communications and computer skills
Preferred
Knowledge of the RV business is a plus
Benefits
Medical, dental, and vision plans
A generous 401(k) employer match
Paid vacations, holidays, and sick time
Company
Equity LifeStyle Properties, Inc.
Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$240M2025-05-01Post Ipo Debt· $240M
1993-02-25IPO
Leadership Team
Paul Seavey
Executive Vice President and Chief Financial Officer
Recent News
HousingWire.com
2026-01-03
PR Newswire
2025-10-29
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