Stuckey Automotive · 21 hours ago
Customer Service Representative - Collision Center
Duncansville, PA
Full-time
Onsite
Entry Level
$15/hr - $15/hr
2+ years expStuckey Automotive is dedicated to enhancing the customer experience at their Collision Center. The Customer Service Representative will be responsible for resolving customer concerns, assisting in various processes, and ensuring smooth operations within the collision team.
AutomotiveElectric VehicleRetail
Responsibilities
Greet customers, gather information, and assist in collision center process when needed
Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers
Be the primary point of contact for incoming collision calls and answer Phone calls before the third ring with a warm greeting
Submit warranty for all OEM’s (Ford, Subaru, Buick GMC, Mitsubishi)
Responsible for ensuring all accounts receivables are no older than 30 days
Work with rental car coordinator to ensure compliance
Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one
Assist with all aspects of cashiering function
Assist in other areas when asked by department manager
Export repair order detail to Auto/Mate daily
Prepare Auto/Mate purchase orders
Reconcile accounts receivable schedule between Rome and Auto/Mate monthly
Qualification
Required
Excellent customer service and communication skills
Strong computer and internet skills
Polished and professional appearance
Must be willing to submit to and pass both a background check and drug test
Customer service: 2 years (Required)
Driver's License (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Stuckey Automotive
Stuckey Automotive is a vehicle retail firm that sells brand new and used cars and also provides spare parts.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase