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Renaissance Learning · 21 hours ago

Customer Success Manager Senior- State Contracts

United States

Contract

Remote

Mid, Senior Level

$68K/yr - $94K/yr

7+ years exp

Renaissance is a global leader in pre-K–12 education technology, committed to enhancing personalized learning experiences. The Customer Success Manager Senior will lead the delivery and performance of complex statewide K–12 assessment programs, ensuring compliance and operational excellence while acting as a trusted advisor to state education agencies.

Big DataE-LearningEdTechEducationSoftware

No H1B

Responsibilities

Provide strategic and operational leadership for a portfolio of large-scale, multi-year state and consortium assessment contracts

Own end-to-end program accountability, including scope, budget, timelines, service levels, risk management, and contractual compliance

Act as the primary executive-level point of contact for state departments of education, facilitating governance structures, steering committees, and regular executive briefings

Define program vision, success metrics, and long-term roadmaps in partnership with state stakeholders and internal leadership

Lead and coordinate cross-functional teams across assessment operations, product, psychometrics, technology, data, implementation, sales, and customer success

Anticipate, identify, and mitigate strategic, operational, and compliance risks, driving corrective actions and escalation as needed

Ensure assessment programs are delivered in alignment with state and federal accountability requirements, accessibility standards, and testing policies

Use advanced data analysis and performance metrics to evaluate program health, implementation fidelity, and customer outcomes

Drive continuous improvement by standardizing program management frameworks, tools, and playbooks across state assessment engagements

Serve as the voice of the customer at the enterprise level, influencing product direction, assessment design, operational processes, and service enhancements

Partner with sales and executive teams to support contract renewals, amendments, and growth opportunities, including participation in RFP responses and oral presentations

Mentor and provide functional leadership to program managers and customer success professionals, setting standards for excellence and scalability

Prepare and deliver executive-ready communications, including program reviews, risk assessments, and strategic recommendations

Represent the organization as a thought partner in state education discussions related to assessment, accountability, and implementation best practices

Perform additional duties as assigned in support of organizational goals

Qualification

Program managementK–12 education expertiseAssessment policy knowledgeData analysisStakeholder influenceCoaching skillsLeadership skillsMentoring skillsCommunication skills

Required

Expert-level program and portfolio management capabilities, including governance, financial oversight, and multi-vendor coordination

Demonstrated success managing high-risk, high-impact state or government contracts in regulated environments

Deep expertise in K–12 education systems, with significant experience in statewide assessment programs

Strong understanding of assessment policy, psychometrics, accessibility, and compliance requirements

Exceptional executive communication and stakeholder-influence skills

Ability to lead through ambiguity, resolve complex issues, and make data-informed strategic decisions

Proven experience influencing cross-functional teams and senior leaders without direct authority

Strong leadership, coaching, and mentoring skills

Preferred

7+ years of experience in program management, assessment operations, customer success, or implementation within education, edtech, or assessment organizations

Extensive experience working directly with State Departments of Education and state assessment initiatives

PMP or equivalent program management certification preferred