SPECTRAFORCE · 1 week ago
Customer Service I (Spanish)
Lake Mary, FL
Contract
Onsite
New Grad, Entry Level
$22/hr - $23/hrSPECTRAFORCE is seeking a Customer Service I representative to provide support primarily in Spanish. This role involves handling inbound and outbound calls to assist customers with supply orders and information retrieval while demonstrating patience and problem-solving skills.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer
This role is a Customer Service role as well and includes some technical support on equipment
Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions
Takes inbound or places outbound calls to provide information to customers
Utilizes a database to retrieve customer or company information
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality
Can organize and handle calls with speed and accuracy
Can work with complex computer applications and resource materials
Can use multiple operating environments (Windows, DOS, Mainframe)
Qualification
Required
Takes inbound or places outbound calls to provide information to customers
Utilizes a database to retrieve customer or company information
Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer
This role is a Customer Service role as well and includes some technical support on equipment
Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality
Can organize and handle calls with speed and accuracy
Can work with complex computer applications and resource materials
Can use multiple operating environments (Windows, DOS, Mainframe)
Top 3 skills you're looking for on resume: Time management, professional communication with good phone etiquette, detail, and team oriented
Previous experience may be required
Need someone that is reliable, able to understand the systems and call expectations and go by the processes in place
There are certain guidelines that have to be adhered to, and these must be followed
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase