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Fuze Health · 1 day ago

Customer Program Manager - FuzeRx

United States

Full-time

Remote

Entry, Mid Level

$85K/yr - $106K/yr

2+ years exp

Fuze Health is dedicated to improving patient outcomes through innovative healthcare solutions. The Customer Program Manager will support the execution and performance of customer-facing programs, ensuring operational workflows run smoothly and issues are escalated effectively while collaborating with cross-functional teams.

Hospital & Health Care

Responsibilities

Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle

Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards

Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals

Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues

Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives

Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows

Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities

Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth

Contribute to long-term program strategy, roadmap planning, and expansion opportunities

Qualification

Program managementHealthcare experienceRegulatory complianceRisk assessmentCross-functional leadershipGSuite proficiencyProject management toolsCommunication skills

Required

Bachelor's degree or equivalent practical experience

2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment

Proven ability to lead cross-functional teams and influence stakeholders without formal authority

Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving

Strong understanding of regulatory and compliance requirements relevant to healthcare operations

Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams

Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar)

Preferred

Experience in pharmacy operations, digital health, or healthcare services

Exposure to program or project management methodologies; CAPM or similar certification is a plus

Experience supporting client-facing or operational programs in a service-delivery environment

Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations

Benefits

Dental

Vision

Multiple group medical plans to choose from

401(k) retirement savings plan

Group life insurance

(AD&D) insurance

Flexible spending account (FSA)

Health savings account (HSA)

Commuter benefits

Employer-paid short-term (STD) and long-term disability (LTD) insurance

Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)

Flexible vacation time

Accrued paid sick time

10 paid holidays

(2 floating holidays for full time non-exempt employees)

Up to 16 weeks of paid parental leave for a birthing parent

Up to 8 weeks of paid bonding leave for non-birthing parents

Up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member

Lifestyle Spending Account allowance each month