Geeks on Site · 5 days ago
HelpDesk Technician (Remote)
United States
Full-time
Remote
Entry Level
2+ years expGeeks on Site is a company that provides technical support services, and they are seeking a HelpDesk Technician to serve as the first-level point of contact for end users. The successful candidate will deliver timely technical support across various systems and platforms, resolving issues and escalating complex problems as necessary.
ComputerConsultingConsumer ElectronicsE-CommerceInformation TechnologyIT InfrastructureSoftwareTechnical SupportTraining
Responsibilities
Provide Level 1 technical support via chat, or ticketing system
Install, configure, and troubleshoot operating systems, applications, and peripherals
Diagnose and resolve software, hardware, and network issues
Escalate complex issues to higher-level support teams as needed
Qualification
Required
Minimum 2 years of experience providing technical or IT help desk support
Fluent, professional-level English (spoken and written); resumes must be submitted in English
Strong customer service, troubleshooting, and documentation skills
Strong working knowledge of Windows 10 & Windows 11
Experience troubleshooting desktops, laptops, peripherals, and other devices
Ability to troubleshoot hardware and software issues remotely
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
Experience configuring and supporting email accounts in Outlook and Microsoft 365
Familiarity with cloud-based productivity tools and collaboration platforms
Solid understanding of TCP/IP, DNS, DHCP, VPNs
Experience troubleshooting wired and wireless networks
Basic knowledge of routers, switches, firewalls, and wireless access points
Experience with modern endpoint security and antivirus solutions
Knowledge of malware, virus, spyware, and adware detection and removal
Familiarity with security best practices for end users (passwords, phishing awareness, MFA)
Experience using ticketing systems (Zoho Desk or similar)
Familiarity with remote support tools (LogMeIn Rescue, TeamViewer, etc.)
Document incidents, resolutions, and troubleshooting steps clearly
Preferred
Intermediate macOS support experience
Benefits
Competitive compensation (USD)
Opportunity for growth within a fast-paced fulfillment organization
A supportive, collaborative work environment
Company
Geeks on Site
The premium computer, on-site or online, repair and tech support company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
George Otte
President
Recent News
2025-07-08
Company data provided by crunchbase