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Northwell Health · 1 day ago

Associate Laboratory Customer Service Representative

5 Dakota Drive, Lake Success, NY, 11042, US

Full-time

Onsite

New Grad, Entry Level

$28.57/hr - $31.97/hr

0+ years exp

Northwell Health is a healthcare provider located in Lake Success, Nassau. They are seeking an Associate Laboratory Customer Service Representative to aid customer service by delivering information to clinicians and clients while providing telephone coverage for laboratory inquiries.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

H1B Sponsor Likely

Responsibilities

Conforms to departmental productivity standards for each function performed by the client services department

Demonstrates courtesy and professionalism on the telephone while adhering to the guidelines of first call resolution

Provides verbal, printed, and faxed results requested by clients via telephone

Calls critical and cancelled results to clients and notifies clients of problem specimens in a timely manner

Understands how to accurately access and enter information into the laboratory computer systems

Completes and maintains records and logs in a manner that demonstrates compliance and careful record keeping, i.e., call templates, add-on forms, untransmitted reports, etc

Coordinates and acts as liaison between clients and core laboratories staff

Demonstrates awareness of and compliance with HIPPA regulations

Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines; works collaboratively and is respectful of others; remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualification

Laboratory computer systemsCustomer serviceHIPAA complianceRecord keepingCommunication skills

Required

High School Diploma or equivalent required

0-1 years of relevant experience, required

Company

Northwell Health

Glassdoor3.9

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees

https://feinstein.northwell.edu/

H1B Sponsorship

Northwell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (18)

2020 (13)