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Carle Health · 21 hours ago

Unit Asst/Customer Service Liaison - CMH 5C Cardiac

Peoria, IL

Full-time

Onsite

New Grad, Entry Level

$17.91/hr - $29.01/hr

Carle Health is a healthcare system with nearly 16,600 team members across various facilities. The Customer Service Liaison (CSL) is responsible for supporting unit nursing leadership and enhancing the patient experience through various administrative and customer service activities.

Hospital & Health Care

Responsibilities

Maintains current knowledge of relevant protocols and procedures regarding the patient experience

Prioritizes and organizes own work based on collaboration with unit leadership team as well as established hospital guidelines, policies and protocols

Effectively validates and coaches staff to meet customer service and quality initiatives

Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events

Utilizes information generated from both computerized and paper systems to analyze trends and develop coordinating interventions and corrective action plans

Exhibits empathy to patients and their families by focusing on patients experience, enabling a meaningful relationship that promotes honest patient feedback

Greets visitors, physicians, patients, and staff in a friendly manner

Answers telephone timely, professionally, identifying unit, name, and title

Uses and is able to trouble-shoot fax machines, printers, and other technology used on nursing unit

Qualification

Inpatient hospital experienceCustomer service skillsEmpathyClerical processesProblem-solving

Required

Inpatient hospital experience

Benefits

Carle Health offers a comprehensive benefits package for team members and providers.

Company

Carle Health

Glassdoor3.6

Carle Health is a vertically integrated system with a bold but simple mission: to be the trusted partner in all healthcare decisions for everyone who depends on it.

Founded in 1946