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Safelite · 1 day ago

Operations Support Manager - Supply Chain

Miami-FTL Area

Full-time

Onsite

Mid, Senior Level

4+ years exp

Safelite is an auto glass company that emphasizes a fulfilling career and work-life balance. The Operations Support Manager will provide leadership to underperforming fulfillment centers, ensuring compliance with best practices and driving operational excellence through collaboration and effective communication.

Automotive

Responsibilities

Develop action plans in partnership with site leadership to achieve and sustain critical business outcomes (i.e., Safety, engagement, productivity, Inventory management, customer experience, cost optimization and product care) at selected sites

Implements best practices, identifies opportunities for standardization within the site and supports process roll outs as needed and reinforces standard operating procedures (SOP) to drive compliance

Work across organizational functions to drive results, frequently collaborating, negotiating, and planning with key stakeholders such as logistics, fulfillment operations, and inventory planning teams

Sets and communicates the strategy for the FC warehouse along with actions needed to implement it

Provides coaching and feedback to ensure priorities are aligned, understood, and followed

In the absence of a site leader, Hire, coach, train and develop FC warehouse associates. Create a positive and engaging work environment where people are motivated to perform their best and held accountable for their actions

Work with leaders to build and sustain a site culture that drives a great, memorable, and easy customer experience for store operations partners

Ensure the quality of the product received is fit for purpose

Ensures Federal, State, and Local regulations (e.g., OSHA, CDL, DOT and MHE) are being followed in all fulfillment centers and fulfillment warehouses

Proactively identify risk behaviors and coach/train in conjunction with site leadership

Ensure the operation leads with safety

Performs other duties as assigned

Complies with all policies and standards

Qualification

Supply Chain ManagementPeople LeadershipKaizenLean Six SigmaHigh Jump / KoerberChange ManagementResource PlanningData Analysis

Required

High School Diploma

4-6 years Supply Chain or relevant experience

1-3 years People leadership experience

Ability to occasionally lift windshields, up to 35 pounds

Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)

Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer

Frequent communication with customers, associates, vendors, and others. Must be able to exchange accurate information

Travel up to 75%

Change Management – Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict

Resource and Workforce Planning – Work with field leadership to recruit people needed for competitive advantages while balancing the organization's resources to meet short-term and long-term strategic goals and ensure the organization has operational bandwidth to meet goals including adequate MHE and capacity

Analyzes data and trends – Utilizes spreadsheets and reporting to address underperformance in the fulfillment center. Navigates spreadsheets to address changing needs and trends