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GradGuard - College Life Protected · 1 day ago

Membership Experience Specialist

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

GradGuard is the leading provider of insurance products designed to help families protect their investment in higher education. They are seeking a Membership Experience Specialist responsible for ensuring an exceptional member experience for college students and their parents across the customer lifecycle, by delivering outstanding service and advocating for customer needs.

EducationFinancial ServicesInsuranceInsurTech

Growth Opportunities

Hiring Manager

Leticia Gastelum

Responsibilities

Create raving fans for GradGuard through the delivery of outstanding service to our customers

Fulfill customer service and sales function. Either you currently are, or you are willing to become a nationally licensed agent

Be the voice of our customers and an advocate for their unique needs

Be an internal product expert that is capable of providing professional advice regarding the insurance needs of our customers, college students, and their families

Give direct feedback to management for marketing, customer trends, and suggestions. You are the front lines of our customer experience and we will value your insights on how to deliver the best possible experience

Use your creative mindset and create periodic content for our social media campaigns and/or blogs

Assist with special projects to ensure deadlines are met, supporting GradGuard products

Work closely with our summer intern program to provide mentorship and guidance

Qualification

Customer service experienceProperty & Casualty LicenseZendesk experienceEffective communicationProblem-solving mindsetPositive attitudeTeam collaborationAttention to detail

Required

Bachelor's degree from an accredited institution or have the equivalent in customer service experience

Effective communication with strong written and verbal skill sets

Positive and energetic attitude ready to work with a team

Attention to detail, with a problem-solving mindset

Hold an active Property & Casualty Producer License, or have the ability to get licensed within the first 90 days of employment

Experience using Zendesk or other call management system

Benefits

Comprehensive health, dental, and vision insurance. We pay 100% of employee premiums and 75% of your family’s premiums.

Lifestyle spending account where you can receive up to $400 in reimbursements for wellness activities.

401(K) retirement plan with company matching up to 5% of compensation deferred.

Student loan and education assistance, after one year of employment at GradGuard.

Unlimited PTO after completing the 30-day introductory period.

12 paid holidays and paid parental leave.

Company

GradGuard - College Life Protected

GradGuard is the leading provider of embedded insurance programs to colleges and universities. It is a sub-organization of NGI Holdings / Next Generation Insurance Group.

Founded in 2009