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Citizens · 2 months ago

Citizens Multi Assistant Branch Manager

Shelburne, VT

Full-time

Onsite

Entry, Mid Level

$26/hr - $31.36/hr

2+ years exp

Citizens is focused on relationship-building and delivering exceptional customer experiences. As an Assistant Branch Manager, you will support and lead your team to exceed customer expectations while ensuring operational excellence across multiple branch locations.

Information Technology & Services

Responsibilities

Support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success

Report to, and collaborate with, your Branch Manager to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience

Act as an individual contributor and a coach, inspiring your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results

Showcase the convenience and accessibility of mobile and online banking platforms, helping customers seamlessly navigate their financial journeys

Supervise branch operations in the Branch Manager’s absence, and implement consistent business processes to deliver exceptional customer experiences

Translate business priorities into actionable goals, and empower colleagues to embrace and execute strategies with confidence

Guide sound decision-making by understanding the branch’s outcomes and leveraging key business drivers to achieve success

Connect with the local community to cultivate new customer relationships and deepen existing ones

Qualification

Sales experienceCoachingDevelopmentFinancial acumenCustomer experienceOrganizational skillsCommunity engagementHigh School diplomaBachelor's degreeInterpersonal skills

Required

High School diploma or equivalent required

2 or more years of sales experience in Retail or Branch Banking environment

Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment

Successful record of driving an exceptional customer experience validated through customer satisfaction surveys

Strong financial, risk and business acumen including experience interpreting reports to drive productivity

Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results

Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers

Maintain an active role through partnerships with community and civic organizations

Ability to travel, as needed, to required trainings and/or other branch locations

Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS