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Constellis · 1 day ago

Telecommunications Supervisor

Lakewood, CO

Full-time

Onsite

Entry, Mid Level

$37.58/hr - $37.58/hr

1+ years exp

Constellis is a company that provides security services, and they are seeking a Telecommunications Supervisor to oversee the Alarm Monitors of the Federal Protection Services. The role involves monitoring security alarm systems, coordinating responses to emergency and non-emergency situations, and ensuring effective communication among personnel.

Risk ManagementSecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

Communicating audio messages via radio and telephone

Coordinating law enforcement and public safety personnel activities

Transferring public safety information

Answering questions and updating client records

Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances

Log all calls in database including required details of each call

Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers

Operate multi-channel radio and telephone dispatch equipment

Access Federal, State, and local databases and maintain compliance regulations and procedures

Assist with quality review of events created by fellow dispatchers

Monitor alarms received and keep records based on unique accounts

Proficiently perform administrative tasks on desktop computer and notify management of any technological issues

Monitor in-house closed-circuit television (CCTV) cameras

Perform dispatching duties for other locations in the event of a failure

Assist in the training of dispatcher trainees

Routinely test alarms, communication systems, and other devices

Other duties as assigned by the contract manager

Qualification

Dispatch experienceCommunication skillsSupervisory experienceComputer skillsWork under stressAdministrative skills

Required

US Citizenship Required

Candidates will need to undergo a background check

Valid driver's license and reliable transportation required

High School diploma or GED

Ability to work under stress and to respond to emergency communications

Excellent communication and phone skills

Ability to handle filing and other administrative duties

Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error

Successful completion of all required training

Ability to obtain a federal suitability and a Secret security clearance

1 year of proven supervisory experience in a related field

Preferred

Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems