3Pillar · 2 days ago
Senior Client Partner
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $200K/yr
10+ years exp3Pillar Global is in search of experienced and dynamic sales-focused leaders who help aggressively protect and grow revenue with our existing clients. The Client Partner is responsible for nurturing and expanding relationships with existing clients and identifying new opportunities within those accounts.
AndroidConsultingiOSMobileMobile AppsSaaSSoftware
Hiring Manager
Keidy Marroquin
Responsibilities
Build and maintain strong, long-lasting relationships with key client stakeholders at all levels, from technical teams to executive leadership
Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction
Conduct regular check-ins and business reviews to understand evolving client needs, project status, and overall account health
Act as a client advocate within 3Pillar, collaborating with delivery teams to ensure successful project execution and alignment with client expectations
Identify and partner with the sales organization to pursue new business opportunities within existing client accounts, including upselling and cross-selling all 3Pillar services and offerings
Proactively identify potential challenges or risks within accounts and develop strategies to mitigate them, ensuring client retention and continued partnership
Collaborate with the sales and marketing teams to develop account plans and strategies for targeted growth
Prepare and present proposals, statements of work (SOWs), and other necessary documentation for existing and new engagements
Understand client business objectives and challenges to proactively suggest relevant custom development solutions, consulting services, or specialized offerings
Work closely with technical teams (solution architects, delivery managers) to articulate and propose technical solutions that meet client requirements
Demonstrate a strong understanding of all 3Pillar services and offerings effectively communicate their benefits to clients
Maintain a high-level understanding of all active projects within assigned accounts, monitoring progress, and proactively addressing any potential issues
Collaborate closely with delivery managers, technical leads, and other internal teams to ensure successful project delivery and client satisfaction
Facilitate communication between client stakeholders and internal delivery teams
Stay informed about industry trends, competitive landscape, and new technologies relevant to custom software development and client consulting
Provide feedback to internal teams on client needs and market demands to help refine existing offerings and develop new ones
Track and report on key account metrics, including revenue, project status, client satisfaction, and growth opportunities
Provide regular forecasts and pipeline updates for assigned accounts
Qualification
Required
Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field
10+ years of experience in account management, client relationship management, or sales within the software development or IT consulting industry
Proven track record of consistently meeting or exceeding revenue targets and growing client accounts
Strong understanding of custom software development lifecycles (SDLC) and various methodologies
Experience with nearshore and/or offshore delivery models is highly desirable
Familiarity with various technologies and platforms commonly used in custom software development
Excellent communication, presentation, negotiation, and interpersonal skills
Ability to build rapport and trust with diverse client stakeholders
Strong analytical and problem-solving abilities
Self-motivated, proactive, and results-oriented with a strong sense of ownership
Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
Proficiency with Salesforce
Preferred
Experience working with a mid-size to large enterprise level companies
Experience with specific consulting frameworks or methodologies
Understanding of various business domains (e.g., healthcare, finance, logistics)
Company
3Pillar
At 3Pillar, we believe something truly incredible happens at the intersection of product engineering and cognitive computing.
1001-5000 employees
H1B Sponsorship
3Pillar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$25.92MKey Investors
H.I.G. CapitalCIP CapitalNewSpring
2021-10-27Private Equity
2020-03-10Private Equity
2013-06-06Series A· $12M
Leadership Team
Scott Frost
Chief Information Officer
Recent News
2025-09-19
Company data provided by crunchbase