Tennant Company · 7 hours ago
Customer Service Representative
Eden Prairie, MN
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $54K/yr
0+ years expTennant Company is a globally recognized leader in the cleaning equipment industry, committed to creating a cleaner, safer, and healthier world. They are seeking a Customer Service Representative to manage incoming requests, provide support, and effectively resolve customer inquiries while adhering to company procedures.
ConsumerIndustrialMachinery ManufacturingManufacturing
Responsibilities
Manage a high volume of incoming phone and electronic requests for part orders, service requests, and product information from internal and external customers in an accurate and efficient manner
Provide customer support primarily through incoming phone calls, with additional responsibilities that may include email and/or online chat support
Field requests from a diverse customer base to include government, end-users, distributors, nationwide Fortune 500 businesses, internal sales and service representatives
Communicate and follow through with internal and external customers with a focus on urgency, documentation, quality and customer satisfaction
Understand Tennant products and service to expertly advise customer of all required purchase order information
Adhere to all documented procedures related to orders, quotes and service inquiries
Effectively own and manage daily open orders, billing blocks, and service notification reports
Effectively resolve customer inquiries, quote, order and general requests, while balancing customer and company needs, including:
Electronic requests for W9, SDS, POD, certificates of insurance, part identification and vendor information requests
Status of part and service orders, shipment tracking information, back orders, purchase order confirmations
Navigating and troubleshooting all inquiries submitted through company online purchasing website
Partner within Customer Service teams to build effective relationships with other internal departments to include Sales, Service, Supply Chain, Logistics, Engineering, Marketing and Legal
Qualification
Required
High school diploma or equivalent
Excellent keyboard skills, particularly adept at multitasking while engaging with customers over the phone
Intermediate PC and PC applications skills (Microsoft)
Proficiency with Microsoft Outlook
Experience working in a multi-application and dual monitor environment
Excellent attendance and punctuality
Customer Advocacy: Garners information from customers to identify their needs, Addresses customers inquiry by involving appropriate resources, Provides detailed information concerning customer inquiries and requests, Responds effectively to the needs of a diverse customer base, while providing exemplary customer service
Communication and Execution: Listens, communicates clearly, concisely and professionally, Writes with accuracy, simplicity and professionalism, Ensures work is completed according to department guidelines and expectations, Demonstrates strong self-accountability through execution of policies and procedures
Data Management: Actively and efficiently processes all customer inquiries and requests, with a strong attention to detail, Consistent follow up on open inquiries to ensure timely resolution, Documentation of all customer impacting information relating to inquiries and requests
Problem Analysis and Resolution: Uses strong problem solving and critical thinking skills to ensure the needs of the customers are fulfilled, Utilize the tools, resources and processes acquired in new hire training to resolve customer related requests, Understands when to engage second tier support to efficiently and effectively resolve time sensitive customer needs, Demonstrates prioritization skills in order to accommodate emerging needs, able to adapt approach as business requirements change
Preferred
0-2 years experience in a customer contact center environment preferred
SAP and/or FSM ERP systems and Cisco soft phone experience preferred
Benefits
Health insurance
401(k)
Profit sharing
Disability
Life insurance
Paid time off
Voluntary benefits
Company
Tennant Company
Tennant Company is a recognized leader of the cleaning industry.
1001-5000 employees
H1B Sponsorship
Tennant Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2023 (4)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Dave Huml
President & CEO
Tom Paulson
CFO
Recent News
2025-10-23
The Motley Fool
2025-09-25
Company data provided by crunchbase