Credit Acceptance · 17 hours ago
Repossession Supervisor
United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $67K/yr
2+ years expCredit Acceptance is an award-winning company recognized for its workplace culture and success in the used car finance industry. They are seeking a Repossession Supervisor to lead a team of Repossession Specialists, focusing on coaching, performance monitoring, and process improvements to enhance department performance metrics.
Financial Services
Responsibilities
Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals
Effectively coach, mentor, motivate and communicate through change
Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities
Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location
Make effective decisions
Through performance monitoring, the Supervisor will ensure adherence to procedures, policies and company guidelines and initiatives. The Supervisor’s primary focus will be to coach team member toward ultimately improving their team’s contribution to overall key department performance metrics
Ensure your team consists of the Right People and the Right Number of People
Set and enforce Clear Expectations for your team
Monitor and evaluate individual and team performance
Continuously coach team on effective skip tracing techniques
Effectively communicate so that all team members are abreast of current state of the department and organization
Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities
Execute administrative tasks as needed within the role
Qualification
Required
Minimum of 2 years previous leadership experience or 2 years of experience while in a senior role
Speak clearly, professionally and articulately on the telephone
Ability to work independently and in a team environment
Ability to operate office equipment (copy machines, fax, telephone, and keyboard)
High school diploma or GED
Working Knowledge of MS Office and Internet experience
Previous customer service or collections experience in a call center environment
Preferred
Experience in the finance or automotive industry
Benefits
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical/ dental/vision
Many nonstandard benefits that make us a Great Place to Work
Company
Credit Acceptance
Credit Acceptance is an indirect finance company that helps eligible consumers restart financially.
1001-5000 employees
H1B Sponsorship
Credit Acceptance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (48)
2023 (15)
2022 (30)
2021 (24)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.85B2025-11-13Debt Financing· $500M
2025-02-13Post Ipo Debt· $500M
2024-12-20Post Ipo Debt· $300M
Leadership Team
Kenneth Booth
Chief Executive Officer and President
Recent News
GlobeNewswire
2025-12-11
Credit Acceptance Corporation
2025-11-19
Credit Acceptance Corporation
2025-11-14
Company data provided by crunchbase