MSR Technology Group · 1 day ago
Network Operations Center Technician
Annapolis, MD
Contract
Onsite
Entry Level
$34/hr - $34/hr
1+ years expMSR Technology Group DBA Infomatics is an established corporation recognized in the Inc 500/5000 list for seven consecutive years. They are seeking a Senior Network Operations Center Technician to manage incident responses and resolve technical queries in a 24x7 operational environment.
Management Consulting
Responsibilities
Monitors network management system and engages telecom providers to drive restoral efforts
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information
Solves systems and network problems/questions with limited scope and complexity
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems
Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units
Takes guidance from other team members or management to resolve less routine issues
Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient
Participates in network solutions design and configurations
Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
This is a 24 x 7 365 Operation Center which requires working some weekends and holidays
Strong Customer Service skills
EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
Candidates will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half
Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc
DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible
Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages
Qualification
Required
This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
Network+ Certification
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing
Knowledge and understanding of ITIL/ITSM concepts and practices
Experience troubleshooting Cisco devices
Experience with HSRP/BGP routing protocols
Preferred
CCNA Certification
Knowledge of Remedy, Netcool, Office 0365, ServiceNow
Benefits
Benefits
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase