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Deluxe · 1 day ago

Customer Service Level I

Fort Worth-TX-USA-2601 Meacham Blvd

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Deluxe Corporation is an Equal Employment Opportunity employer, and they are seeking a Customer Service Representative to deliver exceptional support by handling inbound calls from credit card merchants and sales representatives. The role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution

Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction

Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices

Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information

Ensure accurate documentation of customer interactions and resolutions in the system

Qualification

Technical troubleshootingBilingual (English/Spanish)Customer service experienceMicrosoft OfficeProfessional demeanorEffective problem-solvingAttention to detailTeam collaborationActive listening

Required

High school diploma or GED required

Ability to speak clearly and listen actively

Friendly, patient, and professional demeanor with a genuine desire to help customers

Basic proficiency with computers, including navigating web browsers, email, and common software like Microsoft Office (outlook, word and excel)

Capable of handling multiple inquiries in a fast-paced environment

Willingness to collaborate with others and contribute to a positive team environment

Must be 18 years of age or older

Preferred

Education and Experience: HS/GED and 0-1 years and Service or support role experience

Bilingual (English/Spanish) is preferred

Prior experience working in a service or support role

Prior experience with technical troubleshooting

Strong attention to detail and commitment to accuracy

Must be dependable, punctual, and maintain a high level of integrity and confidentiality

Highly productive with minimal guidance or supervision

Effective problem-solving skills, including gathering relevant information and evaluation options

Has excellent attendance and completes quality work on time

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)