Customer Communications Representative (contract) jobs in United States
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Wells Fargo ยท 1 day ago

Customer Communications Representative (contract)

positionCharlotte, NC
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Wells Fargo is a financial services company that is seeking a Customer Communications Representative. In this role, team members will support inquiries related to dormant bank accounts and uncashed checks, conducting research and managing each case to resolution.

BankingFinancial ServicesFinTechInsurancePayments
badNo H1Bnote

Responsibilities

Retrieve inquiries from a queue, conduct research across multiple systems to determine property status, respond through written correspondence, and manage each case through to full resolution

Qualification

Customer service experienceCase load managementMicrosoft Office skillsEmail production supportResearch skillsBusiness issue resolutionUnclaimed Property experienceHOGAN experiencePEGA experienceOIB experienceVerbal communicationWritten communicationInterpersonal communicationCritical thinkingResponsibilityInitiative

Required

Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship
Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
Strong customer service experience with written communications
Prior experience in case load management
Excellent verbal, written, and interpersonal communication skills
Processing and performing thorough research to resolve internal or external inquiries
Ability to take on a high level of responsibility, initiative, and accountability
Experience working in an email production support environment
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
Ability to navigate multiple applications, systems, and document types
Ability to grasp business issues quickly, recommend solutions, and drive for resolutions
Prior experience with Unclaimed Property

Preferred

Previous experience with HOGAN, PEGA, and OIB

Benefits

Health Insurance
Life insurance
401K
Voluntary Benefits

Company

Wells Fargo

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Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
dateFounded in 1852
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.wellsfargo.com

Funding

Current Stage
Public Company
Total Funding
unknown
1978-10-06IPO

Leadership Team

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Charlie Scharf
CEO
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Fernando Rivas
CEO of Corporate & Investment Banking
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Company data provided by crunchbase