Take2 Consulting, LLC · 1 day ago
Help Desk Specialist - Cleared
Annapolis Junction, MD
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hr
0+ years expTake2 Consulting, LLC is a trusted provider of technology and people solutions for Federal and commercial clients. They are hiring a cleared Help Desk Specialist to provide technical support to federal clients, ensuring the smooth operation of mission-critical systems in defense of the Homeland.
ConsultingLegalManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Tyler Miller
Responsibilities
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP’s
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Qualification
Required
Active Secret clearance is required
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered
Candidates must be U.S. citizens with no dual citizenship
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service
0-3 or more years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02 or ServiceNow
Company
Take2 Consulting, LLC
Tech evolves. Industries shift. Take2 ensures your team moves with it.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Serge Khoury
Founder & Managing Partner
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