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Dôen · 5 days ago

Customer Experience Sales Supervisor - Madison

Madison, NYC

Full-time

Onsite

Entry, Mid Level

$28/hr - $32/hr

2+ years exp

DÔEN is a digitally-led, multi-channel fashion and lifestyle brand founded by sisters Margaret and Katherine Kleveland. They are seeking an outstanding supervisor for their Madison location to ensure a profitable and service-minded shop while driving client experience and supporting the store manager in leadership duties.

Fashion

Responsibilities

Demonstrate extraordinary service by leading by example on the sales floor

Greet customers in a timely, professional, and engaging manner

Provide the highest level of personalized client experience to our loyal and growing customer base

Provide styling advice based on brand aesthetic and excellent firsthand product knowledge

Be able to drive business through reacting to customers’ needs and wants

Build and maintain client relationships

Meet and exceed sales and productivity goals as an individual and as part of the store team

Always acts in the best interest of the customer

Partner with Store Manager in overseeing inventory management, particularly the daily movement of product to various locations and ensuring its accuracy

Lead and execute inventory verification processes

Liaise with retail coordinators in partnership with Store Manager

Maintain organization of backstock

Oversee supply levels of collateral and other retail supplies; partner with store manager to maintain necessary levels of both and initiate re-ordering when the need arises

Abide and enforce company COVID safety practices to maintain a safe environment for customers and team

Arrives on time and is floor ready with a professional presence in line with the Dôen brand

Maintains a visually enticing store that is neat, clean, and organized

Responds promptly to internal and external communication

Ability to multi-task in a fast-paced environment

Ability and understanding of receiving and processing merchandise/inventory management

Process sales and returns through the POS systems with accuracy and efficiency

Perform daily operations and closing procedures

Protect store assets and inventory

Participate in monthly and seasonal inventory counts

Be proactive and take initiative

Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Able to demonstrate shop ownership and lead when the store manager is not present

Supports the store manager in all aspects of running the store

Supports in building, managing and maintaining client book

Operates business profitably and minimize potential for loss

Ensures a positive work environment through recognition and motivation

Resolves personnel concerns fairly and in a timely fashion

Supports new initiatives

Fairly delegates responsibilities to the sales staff

Qualification

Fashion retail managementNetSuiteShopifyGladlyLeadership skillsCritical thinkingProblem-solvingCommunication skillsOrganizational skillsDetail-oriented