Apply on Employer Site

Trojan Battery Company · 1 day ago

Quality Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Trojan Battery Company is a company dedicated to customer focus and quality. The Quality Analyst is responsible for managing the customer feedback process, ensuring effective communication between customers and various departments, and supporting quality audits.

BatteryElectronicsManufacturing

Responsibilities

Administer customer feedback process for all plants; issue, review, and report on cases

Champion all facets of the Customer Feedback process including interfacing with customers to collect information on feed back as well as providing results back to customers

Determine when batteries reported as defective should be returned to a lab facility for RCCA analysis

Provides authorization to customers to return products for analysis along with instructions for packing and shipment of return batteries

Follow-up on RMA cases to ensure timely delivery to the lab and analysis of returned product

Update documents as they pertain to any process utilized by the Customer Quality Team

Provide required documentation for Quality Team meetings, customer meetings, and Management Review meeting

Follow quality system procedures

Must be able to work safely

Good written and verbal communication skills

Highly motivated self-starter; must be able to work with minimum supervision

Qualification

Customer feedback processISO experienceMS ExcelTechnical support experience6 Sigma Green BeltRelationship skillsBusiness ethicsAttention to detailWritten communicationVerbal communicationSelf-starter

Required

High school diploma required; three years' relevant experience in quality and manufacturing preferably in an ISO environment

Basic knowledge of Microsoft Applications, especially Word, Excel, and Database. Must have Proficiency in MS Excel with ability to perform basic analysis of data and create charts

3+ years experience with customer/technical support

Must have attention to detail and report accurate data

Must be outgoing in personality with strong relationship skills for customers, colleagues and senior management personnel

High standard of business and personal ethics