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Fanatics · 20 hours ago

Director, Credit Card Program Operations

95 Morton St, New York, NY, 10014, US

Full-time

Onsite

Director/Executive

$145K/yr - $185K/yr

Fanatics is building a leading global digital sports platform. The Director of Card Program Operations will oversee all activities related to Credit Card Program operations, manage relationships with the card issuer and network provider, and ensure compliance with contractual obligations and regulatory requirements.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Manage all contractual obligations related to program operations are being met in accordance with each contract, inclusive of obligations of Amex and Imprint in addition to Fanatics obligations to either party

Manage SLA / reporting requirements across organizations and compliance with each

Coordinate all ongoing and contractual business / program reviews across Commercial, Product and Operations teams with Issuer and Network

Manage the inventory of featured players for credit cards - includes ongoing tracking and reporting needs for Fanatics and our third-party partners

Oversee all vetting required on newly featured athletes in accordance with Network and Issuer contractual requirements

Own the process for ongoing athlete monitoring and procedures required for removals and / or modifications from cards and/or marketing material, ensuring ongoing adherence with contractual requirements

Own issues and incident management profess for credit card working across internal OpCos and our external partners; includes but is not limited to: Incident Management Reporting & Tracking, Customer Remediation, Communication requirements (internal / external)

Lead all regulatory and compliance related tasks for Credit Card program partnering with various stakeholders across Fanatics and our partners. Including but not limiting to: Internal / External Audits, Exams, Info Sec / Disaster Recovery tasks

Own the creation and management of all credit card policies / procedures across all operational areas (partnering with stakeholders both internal and external)

Own annual review / compliance requirements for these

Manage inventory and ongoing updates

Create and manage the required approval processes for marketing and other related assets between Fanatics, Imprint, and Amex

Maintain all relative approvals / documentation at Fanatics

Qualification

Relationship ManagementCompliance ManagementIncident ManagementContract ManagementAudit ManagementCommunication SkillsTeam CollaborationProblem Solving