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Kuehne+Nagel · 20 hours ago

Air Logistics Operational Care Specialist

Bensenville, IL

Full-time

Onsite

Mid Level

$31.25/hr - $36.06/hr

3+ years exp

Kuehne+Nagel is a global leader in logistics, playing a crucial role in ensuring efficient inventory and shipment processes. The Air Logistics Operational Care Specialist is responsible for managing operational activities, monitoring shipments, collaborating with various teams, and optimizing processes to enhance service delivery.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

Follows the communication concept for effective communication with stakeholders

Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in internal systems, including financial data

Review and clarify operational instructions if there are conflicts or deviations with regulatory requirements, routing, tracking and tracing, rate information, or other discrepancies

Promptly report problems, operational disputes or discrepancies to the direct supervisor

Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered

Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical

Maximize profitability through cost optimization

Active participant in process improvement identification, and implementing changes

Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Qualification

Air logistics experienceFreight forwarding experienceAirfreight knowledgeCustomer service mindsetRegulatory compliance knowledgeAttention to detailCommunication skillsOrganizational skillsAdaptability

Required

3+ years of air logistics business unit experience handling air shipments

2+ years of freight forwarding industry experience

High level of attention to detail is necessary, coupled with excellent communication and organizational skills when dealing with stakeholders both internally and externally

Proven track record of airfreight knowledge and expertise

Possess a 'can do' customer service mindset

Adaptable and eager to work in a dynamic environment

Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines

Benefits

Health and welfare benefits

A 401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (6)