AeroSafe Global · 1 day ago
Help Desk Technician Tier II
Indianapolis, IN
Full-time
Hybrid
Entry, Mid Level
1+ years expAeroSafe Global is an integrated healthcare service partner focused on solving the pharmaceutical industry’s challenges. The Help Desk Technician Tier II role involves providing tier-1 and tier-2 support to employees, troubleshooting various hardware and software issues, and managing IT inventory and documentation.
BiopharmaManufacturingPackaging ServicesPharmaceutical
Responsibilities
Provide tier-1 and tier-2 end-user support (onsite and remote) for Windows desktops/laptops, Chrome devices, and mobile scanners
Troubleshoot and support line-of-business applications and common productivity tools
Triage tickets in the helpdesk/ticketing system, update users, and escalate complex issues to IT staff or vendors as appropriate
Onboard and offboard employees: account creation/deactivation, mailbox setup, permissions, device provisioning and handoff
Build, image, upgrade, deploy, and decommission workstations using standard imaging tools and processes; verify application access post-deployment
Support printers and RFID/label printers as needed
Maintain accurate IT asset tracking and inventory; manage lifecycle and licensing records
Configure, troubleshoot, and maintain barcode scanners and mobile data collection devices
Diagnose basic network issues (SSID connectivity, IP addressing, ethernet) and coordinate escalations for broader network faults
Create and maintain SOPs, knowledge-base articles, and user documentation based on recurring incidents and rollouts
Assist with application, hardware, and system rollouts as needed
Participate in scheduled maintenance windows and occasional after-hours support
Qualification
Required
Associate degree in Computer Science/Information Technology or equivalent experience
1–3 years in a help desk, desktop support, or similar IT role
Strong Windows desktop experience (imaging, troubleshooting, configuration); comfortable supporting Chrome devices and mobile scanners
Experience supporting line-of-business applications
Familiarity with printers/label printers, scanners, and workstation lifecycle management
Basic networking knowledge (DHCP, DNS, TCP/IP, SSID/wireless troubleshooting)
Strong customer service, communication, and time-management skills; able to explain technical concepts to non-technical users
Comfortable working with limited standardization and learning new applications quickly
Preferred
Certifications such as CompTIA A+, Network+, Microsoft MTA/MD-100, or equivalent
Experience with imaging/deployment tooling (MDT, SCCM/Endpoint Manager, Autopilot, etc.)
Prior experience in logistics, warehouse, or cold-chain environments (label printing/manifesting experience a plus)
Previous experience with WorldShip and/or DSI
Company
AeroSafe Global
AeroSafe Global develops aerogels used in various transport, biomedical, pharmaceutical, and other temperature-sensitive products.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$197.7MKey Investors
NewSpringPeloton EquityCycle Capital
2023-08-29Private Equity· $78.02M
2020-09-10Series Unknown· $47.5M
2019-07-24Series Unknown· $31.5M
Leadership Team
Jay McHarg
President & CEO
Recent News
2024-11-03
Wave Equity Partners
2024-02-07
Company data provided by crunchbase