Aflac · 1 day ago
Leave Case Manager (6 Openings)
Farmington, CT, US, 06032
Full-time
Hybrid
Entry Level
$40K/yr - $61K/yr
1+ years expAflac is a Fortune 500 company known for its voluntary insurance products. They are seeking a Leave Case Manager to assist claimants with paid leave of absence requests and manage the leave process while ensuring compliance with established procedures and regulations.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Assists claimants with paid leave of absence requests and guides them through the leave process
Processes all leave of absence paperwork according to established procedures and laws
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible
Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner
Generates reports as required; maintains files, inputs and analyzes data
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Keeps complete records of all LOA requests and maintains tracking and analysis of data
Participates in developing goals, objectives, and systems
Maintains compliance with standards and federal/state regulations
Serves as an internal reference to the team for certification requirements and processing
Contacts Providers for clarification
Supports management with special projects, as necessary
Performs other duties as assigned
Qualification
Required
Current knowledge of the absence management industry
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA regulations; Paid Family and Medical Leave experience a plus
Knowledge of medical disability management preferred
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed performance competencies
High School Diploma or Equivalent
1 - 2 years of professional job-related experience
Preferred
Associates Degree
Demonstrated proficiency in product specific areas of Absence Management and federal and state regulations governing these products and services
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
Security Week
2026-01-03
2025-12-30
Company data provided by crunchbase