Guest Services Team Lead jobs in United States
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Mango Salon ยท 1 week ago

Guest Services Team Lead

Mango Salon is a growing company committed to providing exceptional hair services in the Richmond area. They are seeking a Guest Services Team Lead to inspire and guide the salon team while ensuring outstanding service to guests.

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Responsibilities

Lead, guide, and inspire our Salon Team while delivering amazing service to our Guests
Greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments
Coordinate Service Floor; help Salon Management Team support and communicate Mango initiatives and programs
Coordinate staff coverage and Designer Schedules
Interact with other departments to ensure that guests' needs are satisfied
Anticipate your team's needs, help them thrive and contribute to their success
Train, coach, and develop a team

Qualification

Salon software proficiencyTeam leadershipCustomer serviceOrganizational skillsAdaptabilityMotivationCommunication skills

Required

Personable - friendly, motivated person, with a passion to serve others
Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments
Organized - coordinate Service Floor; help Salon Management Team support and communicate Mango initiatives and programs. Coordinate staff coverage and Designer Schedules
Adaptable & Flexible- capable of working flexible hours including required evenings and weekends, interact with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions. Anticipate your team's needs, help them thrive and contribute to their success!
Motivated- passion for the industry, positive attitude, and professionalism is a must as well as the ability to train, coach, and develop a team. Desire for career growth within the company
This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs (as needed)

Benefits

Supportive, team-based and energetic culture
Career-pathing
Competitive pay
Profit Sharing Retirement Plan
Comprehensive benefits package (Medical, Dental, Vision and more)
Paid time off
Community involvement
Discounts on services and products

Company

Mango Salon

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Mango Salon offers a salon experience to residents of Richmond.

Funding

Current Stage
Growth Stage
Company data provided by crunchbase