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Mango Salon · 1 week ago

Guest Services Team Lead

Richmond, VA

Full-time

Onsite

Mid Level

Mango Salon is a growing company committed to providing exceptional hair services in the Richmond area. They are seeking a Guest Services Team Lead to inspire and guide the salon team while ensuring outstanding service to guests.

BeautyCosmeticsFashion

Responsibilities

Lead, guide, and inspire our Salon Team while delivering amazing service to our Guests

Greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments

Coordinate Service Floor; help Salon Management Team support and communicate Mango initiatives and programs

Coordinate staff coverage and Designer Schedules

Interact with other departments to ensure that guests' needs are satisfied

Anticipate your team's needs, help them thrive and contribute to their success

Train, coach, and develop a team

Qualification

Salon software proficiencyTeam leadershipCustomer serviceOrganizational skillsAdaptabilityMotivationCommunication skills

Required

Personable - friendly, motivated person, with a passion to serve others

Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments

Organized - coordinate Service Floor; help Salon Management Team support and communicate Mango initiatives and programs. Coordinate staff coverage and Designer Schedules

Adaptable & Flexible- capable of working flexible hours including required evenings and weekends, interact with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions. Anticipate your team's needs, help them thrive and contribute to their success!

Motivated- passion for the industry, positive attitude, and professionalism is a must as well as the ability to train, coach, and develop a team. Desire for career growth within the company

This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs (as needed)