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Apex Systems · 2 days ago

Accounts Receivable Representative: III

Phoenix, AZ

Contract

Onsite

Mid Level

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an Accounts Receivable Representative with experience in medical billing and collections to manage invoicing, payments, and past-due accounts while maintaining customer relationships.

Human ResourcesInformation TechnologyRecruiting

Responsibilities

Needing medical billing and collections experience

General accounting knowledge – Understanding of accounting principles, debits/credits, and the AR process

Billing & collections experience – Hands-on experience generating invoices, applying payments, and managing past-due accounts

ERP/software proficiency – Familiarity with platforms like Waystar, Instamed, Availity, WellSky (our current billing system), or other EHR/EMR systems and comfort with Teams, Outlook, and Excel (pivot tables, VLOOKUPs)

Payment identification – Ability to reconcile accounts and research unapplied or misapplied payments

Knowledge of aging reports – Experience working/monitoring AR aging and identifying collection priorities and denial or problematic trends

Experience with Home Health billing is a plus

Ability to identify discrepancies between invoices and payments

Strong reconciliation skills to resolve mismatched balances (for example, discrepancies in contractually agreed rates vs. true payments/contractuals)

Comfort investigating chargebacks, short-pays, and customer disputes

Skilled in written and verbal communication with customers/patients, operations, and internal teams

Ability to tactfully collect overdue payments without damaging provider/payer relationships

Balances firmness in collections with maintaining positive relationships

Highly detail-oriented in working claim denials, disputes, or other claim related issues. Thorough with noting accounts and aging

Ability to manage high-volume AR without errors

Strong organizational skills to prioritize accounts based on aging or risk

Dependability – Cash flow depends on consistent follow-through

Persistence – Stays on top of overdue accounts while following company policies. Investigates accounts/claims thoroughly and willing to go the extra mile to collect payment

Integrity – Handles sensitive financial data securely and ethically

Adaptability – Can adjust to new systems, policies, or AR processes

Familiarity with insurance billing, denials, and EOBs

Some experience with contracting, or understanding contract language, Single Case Agreements, or Letters of Agreement

Respond promptly and professionally to customer inquiries via phone, email or chat

Resolve customer issues and complaints efficiently while maintaining a positive attitude

Collaborate with other departments to resolve complex issues

Qualification

Medical billing experienceGeneral accounting knowledgeERP/software proficiencyPayment identificationAging reports knowledgeHome Health billingAnalytical skillsReconciliation skillsProfessional communicationCustomer service orientationDependabilityPersistenceInsurance billing knowledgeCustomer issue resolutionNegotiation skillsAttention to detailIntegrityAdaptability

Required